Returns Policy

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Returns and exchanges will be at the discretion of Supply Center Pty Ltd Australia and are subject to the following conditions:

(a) Returns of stocked items that are incorrectly ordered may be accepted within 7 days from the date of delivery. (b) Returns of non-stocked items (special orders) that are incorrectly ordered may not be accepted, at the discretion of Supply Center Pty Ltd. (c) Proof of purchase must be provided. (d) Returned products will incur freight charges and restocking fees. (e) Returned products must be of merchantable quality with original packaging, unless the issue relates to a faulty product or the product is under warranty. (f) Returned products may be subject to the manufacturer’s warranty conditions. Face Masks, Hand Sanitiser Stations, Hand Sanitiser, and chemicals are non-returnable items.

In case you encounter a major problem with a product, you may be entitled to a replacement or refund as follows:

(a) Replacement products will be of an identical type to the product originally supplied, subject to availability. (b) Refunds will be the same amount you have already paid, provided in the same form as your original payment. (c) We may consider the time elapsed since the purchase, considering factors such as the type and quantity of the product, intended use, expected lifespan, and reasonable wear and tear.

The liability of Supply Center Pty Ltd in respect of any breach or failure to comply with any rights or guarantees under the Australian Consumer Law or other rights regarding the supply of goods or services that cannot lawfully be excluded is limited as follows:

(a) In the case of goods, to: (i) the replacement of the goods or supply of equivalent goods; (ii) the repair of the goods; (iii) the payment of the cost of replacing the goods or acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired. (b) In the case of services, to: (i) the supplying of the services again; or (ii) the payment of the cost of having the services resupplied.